My servicer has not responded to Keep Your Home California’s request for information and/or provided their approval so that I may receive assistance, what can I do?

Homeowners are encouraged to contact their servicer to discuss their request for Keep Your Home California assistance. Keep Your Home California works closely with servicers in an effort to obtain program approval on behalf of the homeowner. Keep Your Home California is not responsible for a servicer’s actions, responses or failure to respond. Click on the Servicer Scorecard posted on the Participating Servicers webpage to see how your servicer compares with other servicers who participate in the program.